This section outlines the specific terms and procedures for processing requests where rubles are paid out to the client’s bank details after exchanging cryptocurrency via exbitbot.net. These terms apply only to payout directions involving RUB and are not general exchange rules.
1. Mandatory Connection to Telegram or WhatsApp Bot
To initiate a RUB payout, you must connect to a Telegram or WhatsApp bot. A link to the bot will be provided after your cryptocurrency payment is received.
Without connecting to the bot, the payout process cannot be automated, which may result in significant delays.
2. Format and Number of RUB Transfers
Payouts are made in multiple transactions, not as a single payment.
▪️ Typically: 3 to 5 transfers.
▪️ In some cases: up to 10.
The number of transfers can be agreed upon in advance with the operator. This structure is due to:
-
bank limits on transfers;
-
anti-fraud and P2P compliance policies at financial institutions.
3. Payout Timeframe
▪️ Average payout time: up to 3 hours.
▪️ Maximum payout time: up to 24 hours after the cryptocurrency is received.
Actual processing time depends on:
-
the exchanged amount;
-
the allowed number of transfers;
-
your bank’s processing speed;
-
how quickly you confirm receipt of payments.
If a payout cannot be completed within 24 hours, our operator will notify you, and you have the right to request a refund in cryptocurrency for any unpaid portion.
4. Communication During Payout
During the payout process, the operator may request:
-
confirmation of specific incoming payments;
-
verification of payment details;
-
a screenshot from your banking app.
Timely responses are essential to avoid delays and ensure smooth continuation of payments.
5. Important Information About Banking Risks
Russian banks are increasingly enforcing internal controls over P2P transactions under laws 115-FZ and 161-FZ. As a result, you may encounter:
-
temporary holds or delays;
-
card/account blocks;
-
requests for explanations regarding the source of funds.
If such issues arise, exbitbot.net provides support, including:
-
guidance on communicating with your bank;
-
documents and clarifications about the nature of payments;
-
help with preparing statements to request unblocking.
6. Client Responsibility
You are responsible for:
-
the accuracy of your submitted payment details;
-
using only personal bank accounts registered in your name;
-
complying with standard P2P banking practices.
Please note that the exchange service cannot guarantee your bank will not take any action. We recommend:
-
not mentioning cryptocurrency in bank communications without first consulting with our operator;
-
avoiding overuse of accounts already flagged for P2P activity;
-
being prepared to confirm payment receipts if requested.
